When you have loud neighbours who ignore the quiet hours and disturb your sleep, you can call the Ordnungsamt and file a noise complaint. This is a normal and acceptable way to deal with loud neighbours.

1. Contact the Ordnungsamt

The Ordnungsamt will send a police officers to knock at your neighbours' door, and ask them to be quiet. Usually, one or two calls are enough, even with the worst neighbours.

By telephone

Call the Ordnungsamt's central point of contact (ZAB), or find your local Ordnungsamt, and call them directly.

Online

You can file a noise complaint online on the Ordnungsamt's website.

Click the
Click the "Meldung" button
Enter the address of where the noise comes from
Enter the address of where the noise comes from
Select the type of noise
Select the type of noise
Add a description of the problem
Add a description of the problem. If you want the Ordnungsamt to update you later, tick the two boxes.
Enter your email address. If you want, enter your contact information.
Enter your email address. If you want, enter your contact information.
Confirm the information, and send the noise complaint.
Confirm the information, and send the noise complaint.

2. Tell the Hausverwaltung

If the same neighbour always makes noise, complain to your building management (Hausverwaltung). They will usually notify your neighbour, and if the problem persists, they could get kicked out.